COMMUNICATION ASSESSMENT (8-week course)
(Free Needs Assessment)
Understanding Communication Styles
Session 1: Introduction to Communication Styles
- Definition of communication styles
- Importance of understanding your own communication style
- Overview of different communication styles based on research
- Self-assessment activity: Identifying your dominant communication style
Session 2: Exploring Verbal and Nonverbal Communication
- Understanding verbal communication: tone, pitch, volume, and language
- Exploring nonverbal communication: body language, gestures, facial expressions
- Practice activity: Interpreting verbal and nonverbal cues in different scenarios
Session 3: Communication Styles in Conflict
- How different communication styles manifest in conflicts
- Strategies for effective communication during conflicts
Developing Self-Awareness
Session 4: Self-Reflection on Communication Patterns
- Reflecting on past communication experiences
- Identifying patterns in your communication style
- Journaling activity: Documenting communication challenges and successes
Session 5: Active Listening Skills
- Understanding the importance of active listening
- Techniques for active listening: paraphrasing, summarizing, asking clarifying questions
- Pair activity: Practicing active listening skills with a partner
- Introduction to mindfulness techniques for effective communication
- Practicing mindfulness in everyday interactions
- Guided mindfulness exercise: Connecting mindfulness to communication style awareness
Session 6: Feedback and Reflection
- Importance of seeking feedback for self-improvement
- Providing and receiving constructive feedback
- Practice : Providing feedback to a colleague
- Providing feedback on each communication style
- Enhancing Communication Skills
Session 7: Assertive Communication Techniques
- Characteristics of assertive communication
- Assertiveness training: Saying “no” respectfully, expressing opinions confidently
- Role-play exercise: Practicing assertive communication in various scenarios
- Giving and receiving feedback effectively
- Feedback and framing technique: balancing positive and constructive feedback
Applying Communication Skills in Performance
Session 8: Effective Feedback and Communication
- Course Reflection and Next Steps
- Reflecting on personal growth and learning throughout the course
- Setting goals for continued communication skill development
- Resources and recommendations for further exploration and practice
